Residence Inn by Marriott Bloomington by Mall of America

Our stay was great! The front desk staff was friendly and helpful. They actually looked at the preferences in my profile. The breakfast area was clean and well stocked. There were people working to maintain a welcoming exterior (landscaping). This was a family trip so we had kiddos with and the cleaning staff was great...non intrusive, yet they checked with us daily to see if we needed anything. We did not use the pool or gym so I can't speak to that.

This was our first time staying at this location/at a Residence Inn. It's nice they offer two bedroom suites, it was perfect for our family! The pricing was reasonable, I thought, especially for the location and made it affordable for us to have a getaway. As other reviews have said, this location is in desperate need of some cosmetic attention/small repairs. (In our room there were water spots, carpet pulling up/frayed in the bathroom doorways, stains on the carpets, the couch and chair were extremely worn and uncomfortable, the stove had 2 burners that were tilted so bad you couldn't use them, the fridge door had to be pushed extra hard to stay closed, no forks, TVs would refresh every few minutes/not display the guide, very smelly dishwasher, nail polish on the table from previous guests, and dripping shower faucets.) With that being said, the room was very clean, the beds were comfortable (they're taller than usual beds), the linens were crisp and clean, and I like that there were 2 different shade types on the windows. In one room there was a birds nest, so that was fun to check for birds. We felt very safe staying here. The main areas were very clean as well and looked nice. The lobby has a wonderful calming smell, which was nice and kept from smelling pool smells. (I wish I could have bought some of whatever they were using, it smelled great!). The breakfast area is nice as well and offers many types of seating as well as a wide variety of provisions, which some changed from day to day. The people taking care of the breakfast area did a great job keeping things stocked/warm/cold. The pool area is nice, although loud. I was disappointed that there was NOT a hot tub as shown in the photos, it is now bathrooms. (I'm guessing part of the remodel?). I do wish the pool towels were a bit larger though. The staff were absolutely hands down some of the best in customer service that I've experienced recently! Kudos to them! When I asked about the best pizza delivery the front desk lady suggested Fat Lorenzo's, and I was super excited because they have the best pizza and we don't get to have it often. In conclusion, if you're expecting a perfect looking building, this might not be the place for you, but if cosmetics don't bother you much, it's worth the stay! I hope they're still affordable after the remodel because I would for sure stay here again! Even the other guests were respectful and kind, which was a nice perk.

I have to come here more often than I'd choose. Just be aware that while a specific price is listed, not all rooms are the same. I've been in rooms where the dishwasher wouldn't close due to it being in crooked, the bathroom door wouldn't close because it hit the toilet. Last month I checked in and the room they gave me had dirty towels on the floor. Some rooms, the water is either ice cold or scolding hot. No in between. Some freezers have an ice machine and some don't and some stoves are so busted... don't count on using them. The pics here, the knob is busted and before I realized, I'd have to put it on 'hi' to turn it off. Not very comforting. But again. Not all rooms are the same, even though you pay the same price.

My 2nd time staying here, and still believe you can not get a better location and value, especially if you're on a budget. With a free breakfast each day of your stay, complimentary coffee, tea, hot chocolate and water, as well as a complimentary shuttle to and from the airport and/or Mall of America, these are huge bonuses of convenience. The room was a bit worn but very clean. The Marriott bed was comfy, upholding its reputation. The staff is friendly and helpful. Just a note, if your business is downtown, this is still a good place to stay. You can Uber downtown or another cost saving option is to take the free hotel shuttle to the Mall of America and take the light rail downtown.